The 4 Most Common SRX Problems

We've pulled together a list of the problems SRX owners.

  1. Delaminated CUE Screens

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.

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  2. SRX Rollaway Problems

    Certain 2010-11 Cadillac SRX vehicles have a problem where the shifter may disengage from the transmission because the cable connecting the two components was installed improperly.

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  3. Service StabiliTrak Light

    There's an issue in many GM vehicles where the Service StabiliTrak warning light will turn on and off. Not only does this mean the stability control system isn't working, but some owners say it comes along with reduced engine power and a je…

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  4. Water in SRX Headlights

    There's enough water accumulating inside 2010-2015 SRX headlight assemblies to fry the bulb. Meanwhile, GM continues to replace the assemblies with the same defective parts.

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What SRX Owners Complain About

Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.

What Breaks

Years to Avoid

SRX Generations

The SRX has 2 generations, each with their own issues. Using the same PainRank™ system we've determined that you're better off avoiding the 2nd generation (2010–2017).

  1. 2nd Generation SRX

    Years
    2010–2017
    Reliability
    35th of 35
    PainRank
    14.81
    Complaints
    327
    Continue
  2. 1st Generation SRX

    Years
    2004–2009
    Reliability
    32nd of 35
    PainRank
    8.57
    Complaints
    93
    Continue Front 3/4 view of a SRX

SRX Key Numbers

  1. 420 complaints

    Running tally of owner grievances filed to CarComplaints.com.

  2. 2,115 service bulletins

    Documenting the process of troubleshooting common problems.

  3. 22 recall campaigns

    Time-sensitive, free repairs for widespread safety problems.

Recent Relevant Lawsuits

The SRX has been named as a class vehicle in the following lawsuits.

  • LaTorre, et al., v. General Motors LLC.

    Case Filed
    1. Case Filed

      According to the plaintiffs, GM refuses to extend the warranties and shifts the burden of paying for repairs onto SRX owners. The automaker did issue a customer satisfaction campaign (10043330-5822), but it applied to 2010 Cadillac SRX owners only.

  • Truesdell, et al., v. General Motors LLC

    Case Filed
    1. Case Filed

      According to the plaintiffs, GM refuses to extend the warranties and shifts the burden of paying for repairs onto SRX owners. The automaker did issue a customer satisfaction campaign (10043330-5822), but it applied to 2010 Cadillac SRX owners only.

  • Chester Steele v. General Motors, LLC.

    Case Filed
    1. Case Filed

      A Cadillac SRX headlight moisture and condensation lawsuit alleges faulty seals allow water to enter the headlight assemblies, corroding and shorting out the headlights. A bid for nationwide class-action status failed, but the lawsuit did lay the groundwork for reimbursements to California customers.

    Problem
    Water in SRX Headlights
    Class Vehicles
    • 2010-2015 Cadillac SRX
    Class Members
    California Residents
    Location
    California
  • Goldstein, et al., v. General Motors LLC.

    Case Filed
    1. Case Filed

      The plaintiffs in this case say GM included warranty codes in their service bulletins to assist technicians with repair procedures. If they won’t issue a recall to permanently fix the problem, the lawsuit would like to see a reimbursement program for customers who have or will pay for repairs related to the CUE systems.

    Problem
    Delaminated CUE Screens
    Class Vehicles
    • 2013-2017 ATS
    • 2013-2017 SRX
    • 2013-2017 XTS
    • 2014-2017 CTS
    • 2014-2017 ELR
    • 2014-2017 Escalade
    Location
    California
  • Gruchacz, et al., v. General Motors, LLC

    Case Filed
    1. Case Filed

      During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle’s CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch.

    Problem
    Delaminated CUE Screens
    Class Vehicles
    • 2013-2017 ATS
    • 2013-2017 SRX
    • 2013-2017 XTS
    • 2014-2017 CTS
    • 2014-2017 ELR
    • 2014-2017 Escalade
    Location
    New Jersey

Recent SRX News

There's a lot of news out there, but not all of it matters. We try to boil down it to the most important bits about things that actually help you with your car problem. Interested in getting these stories in an email? Signup for free email alerts over at CarComplaints.com.

  1. Stop me if you've heard this one before.

    2010-2015 SRX owners are tired of moisture leaking in through faulty seals and burning out their overly expensive bulbs. Following in the footsteps of a Missouri lawsuit earlier this month, a new lawsuit has been filed in Michigan asking for the same reimbursements offered to owners in Florida and California.

    keep reading
  2. A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs.

    The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.

    keep reading
  3. A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate.

    The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.

    keep reading
  4. A new lawsuit has popped up as SRX owners across the country continue to have mositure problems with their headlights.

    Earlier this year Cadillac offered to reimburse expenses related to the problem for owners in Florida and California, but attempts to nationalize the lawsuit were shot down. This latest lawsuit, filed in Missouri, is another sign of how widespread this problem is.

    keep reading
  5. A headlight lawsuit has been settled for owners of the 2010-2015 SRX that live in Florida or California.

    Residents of those states will be reimbursed for out-of-pocket expenses related to moisture getting into the headlight assembly, including bulb replacements, up to $1,600 per replacement. GM will also reimburse owners for a new moisture analysis performed by certified Cadillac technicians.

    keep reading
  6. Attempts to file a nationwide class-action for headlight moisture problems in the SRX have failed

    , but the case will move forward for California residents. The lawsuit alleges that GM knew about the faulty seals before selling the cars to consumers. The nationwide case was shot down by the judge who said the Manguson-Moss claim is specific to goods sold in California.

    keep reading
  7. Water collecting in your SRX headlight? You're not alone.

    A proposed class-action lawsuit in California says moisture can accumulate through defective headlight seals in the 2010-2015 SRX. The problem reduces visibility and makes nighttime driving more dangerous. The problem can end up costing owners thousands of dollars as the water will cause the epxensive bulbs to repeatedly fail.

    It'd be nice to see Cadillac do the right thing here ... you know, without the threat of legal action.

    keep reading

See All SRX News