Owners of this CUV have sent in 393 complaints, mostly about lights problems, followed by the accessories - interior and engine issues. It's overall PainRank™ of 19.49 ranks 25th in reliability out of 25 Cadillac models.
The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.
There's enough water accumulating inside 2010-2015 SRX headlight assemblies to fry the bulb. Meanwhile, GM continues to replace the assemblies with the same defective parts.
There's an issue in many GM vehicles where the Service StabiliTrak warning light will turn on and off. Not only does this mean the stability control system isn't working, but some owners say it comes along with reduced engine power and a je...
Certain 2010-11 Cadillac SRX vehicles have a problem where the shifter may disengage from the transmission because the cable connecting the two components was installed improperly.
According to owner complaint data over at CarComplaints.com.
These are the worst complaints — weighing repair cost, failure mileage & other factors. The red bar shows what percentage this problems represents for the vehicle's overall complaints. Why 7? Because showing more just get depressing.
| Count | Avg. Mileage | Cost | |
|---|---|---|---|
| water in lights in the 2010 SRX | 28 | 76,008 | $1,632 |
| poor headlight visibility in the 2014 SRX | 20 | 47,449 | $548 |
| seal on headlight lets moisture in and lights go out in the 2011 SRX | 17 | 76,863 | $1,860 |
| headlights not working properly in the 2010 SRX | 14 | 88,132 | $267 |
| low beams very dim in the 2012 SRX | 12 | 54,536 | $1,000 |
| low beams very dim in the 2015 SRX | 11 | 43,669 | N/A |
| timing belt failed in the 2010 SRX | 8 | 98,636 | $2,269 |
| Complaints | |
|---|---|
| lights | 136 |
| accessories - interior | 57 |
| engine | 55 |
| electrical | 25 |
| accessories - exterior | 18 |
| transmission | 17 |
| AC / heater | 15 |
| body / paint | 13 |
| brakes | 12 |
| wheels / hubs | 7 |
| steering | 7 |
| suspension | 6 |
| seat belts / air bags | 6 |
| windows / windshield | 5 |
| drivetrain | 4 |
Generations are groups of model years where the vehicles are continuously produced, using similar engineering and shared features. Generation data isn't always cut-and-dry and is often different for different countries. When in doubt, we use North American generation data.
This generation ranks 37th in reliability out of 37 generations.
This generation ranks 34th in reliability out of 37 generations.
Stop me if you've heard this one before.
2010-2015 SRX owners are tired of moisture leaking in through faulty seals and burning out their overly expensive bulbs. Following in the footsteps of a Missouri lawsuit earlier this month, a new lawsuit has been filed in Michigan asking for the same reimbursements offered to owners in Florida and California.
A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs. The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.
A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.
A new lawsuit has popped up as SRX owners across the country continue to have mositure problems with their headlights. Earlier this year Cadillac offered to reimburse expenses related to the problem for owners in Florida and California, but attempts to nationalize the lawsuit were shot down. This latest lawsuit, filed in Missouri, is another sign of how widespread this problem is.
A headlight lawsuit has been settled for owners of the 2010-2015 SRX that live in Florida or California. Residents of those states will be reimbursed for out-of-pocket expenses related to moisture getting into the headlight assembly, including bulb replacements, up to $1,600 per replacement. GM will also reimburse owners for a new moisture analysis performed by certified Cadillac technicians.
Attempts to file a nationwide class-action for headlight moisture problems in the SRX have failed, but the case will move forward for California residents. The lawsuit alleges that GM knew about the faulty seals before selling the cars to consumers. The nationwide case was shot down by the judge who said the Manguson-Moss claim is specific to goods sold in California.
Water collecting in your SRX headlight? You're not alone.
A proposed class-action lawsuit in California says moisture can accumulate through defective headlight seals in the 2010-2015 SRX. The problem reduces visibility and makes nighttime driving more dangerous. The problem can end up costing owners thousands of dollars as the water will cause the epxensive bulbs to repeatedly fail.
It'd be nice to see Cadillac do the right thing here ... you know, without the threat of legal action.
There are 22 SRX recalls and the following years are involved in the most campaigns.
Skip this section| Complaints | |
|---|---|
| 2004 | 7 |
| 2011 | 6 |
| 2010 | 5 |
| 2013 | 4 |
| 2005 | 3 |
| 2006 | 3 |
| 2012 | 2 |
| 2015 | 2 |
| 2007 | 1 |
| 2014 | 1 |
There are 3 SRX investigations and the following years are involved in the most.
Skip this section| Complaints | |
|---|---|
| 2004 | 2 |
| 2005 | 2 |
| 2006 | 1 |
| 2007 | 1 |