How Reliable is the Cadillac SRX?

The 4 Most Common SRX Problems

We've pulled together a list of the most widespread problems that SRX owners have to deal with.

Delaminated CUE Screens

The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.

SRX Rollaway Problems

Certain 2010-11 Cadillac SRX vehicles have a problem where the shifter may disengage from the transmission because the cable connecting the two components was installed improperly.

There's an issue in many GM vehicles where the Service StabiliTrak warning light will turn on and off. Not only does this mean the stability control system isn't working, but some owners say it comes along with reduced engine power and a je…

Water in SRX Headlights

There's enough water accumulating inside 2010-2015 SRX headlight assemblies to fry the bulb. Meanwhile, GM continues to replace the assemblies with the same defective parts.

What SRX Owners Complain About

Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.

Worst Issues

2010 SRX water in lights 30 (100%)
2014 SRX poor headlight visibility 21 (70%)
2011 SRX seal on headlight lets moisture in and lights go out 17 (57%)
2012 SRX low beams very dim 16 (53%)
2010 SRX headlights not working properly 15 (50%)

Worst Topics

Lights 149 (100%)
Interior 65 (44%)
Engine 55 (37%)
Electrical 26 (17%)
Exterior 20 (13%)

Worst Years

2010 91 (100%)
2011 62 (68%)
2012 58 (64%)
2013 43 (47%)
2014 41 (45%)

Full Lists on CarComplaints.com

SRX Generations

Generations are groups of model years where few, if any, changes were made to the vehicle which means their model years tend to break in similar ways. The SRX has 2 generations available in North American markets.

2nd Generation SRX (2010–2017)

PainRank^™: 14.81
Complaints: 327
Reliability: 35th out of 42

1st Generation SRX (2004–2009)

PainRank^™: 8.57
Complaints: 93
Reliability: 32nd out of 42

By the Numbers

420 complaints
Running tally of owner grievances filed to CarComplaints.com.
2,115 service bulletins
Documenting the process of troubleshooting common problems.
22 recall campaigns
Time-sensitive, free repairs for widespread safety problems.

The Latest SRX News

Michigan Residents Become the Next in Line to File A SRX Headlight Moisture Lawsuit

Posted on: September 25, 2019
Source: carcomplaints.com

2010-2015 SRX owners are tired of moisture leaking in through faulty seals and burning out their overly expensive bulbs. Following in the footsteps of a Missouri lawsuit earlier this month, a new lawsuit has been filed in Michigan asking for the same reimbursements offered to owners in Florida and California. … continue reading

Another Lawsuit Wants GM to Address the Cracked and Delaminated CUE Screens

Posted on: September 21, 2019
Source: carcomplaints.com

A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs. The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but co … continue reading

Cracked and Unresponsive, Lawsuit Says GM Needs to Do Something About Busted CUE Screens

Posted on: September 16, 2019
Source: carcomplaints.com

A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of tec … continue reading

A New SRX Headlight Moisture Lawsuit Has Been Filed in Missouri

Posted on: September 9, 2019
Source: carcomplaints.com

A new lawsuit has popped up as SRX owners across the country continue to have mositure problems with their headlights. Earlier this year Cadillac offered to reimburse expenses related to the problem for owners in Florida and California, but … continue reading

SRX Owners in Certain States Will Get Some Financial Relief for Headlight Repairs

Posted on: April 29, 2019
Source: carcomplaints.com

A headlight lawsuit has been settled for owners of the 2010-2015 SRX that live in Florida or California. Residents of those states will be reimbursed for out-of-pocket expenses related to moisture getting into the headlight assembly, includ … continue reading

National Class-Action for SRX Headlight Moisture Lawsuit Shot Down, Case Continues in CA

Posted on: August 18, 2018
Source: carcomplaints.com

Attempts to file a nationwide class-action for headlight moisture problems in the SRX have failed, but the case will move forward for California residents. The lawsuit alleges that GM knew about the faulty seals before selling the cars to c … continue reading

Cadillac SRX Lawsuit Concerned About Water Getting into Headlight Assemblies

Posted on: July 15, 2017
Source: carcomplaints.com

Water collecting in your SRX headlight? You're not alone.
A proposed class-action lawsuit in California says moisture can accumulate through defective headlight seals in the 2010-2015 SRX. The problem reduces visibility and makes nighttime … continue reading

See All SRX News