Delaminated CUE Screens
The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.Continue reading article "Delaminated CUE Screens"
SRX Rollaway Problems
Certain 2010-11 Cadillac SRX vehicles have a problem where the shifter may disengage from the transmission because the cable connecting the two components was installed improperly.Continue reading article "SRX Rollaway Problems"
Service StabiliTrak Light
There's an issue in many GM vehicles where the Service StabiliTrak warning light will turn on and off. Not only does this mean the stability control system isn't working, but some owners say it comes along with reduced engine power and a je…Continue reading article "Service StabiliTrak Light"
Water in SRX Headlights
There's enough water accumulating inside 2010-2015 SRX headlight assemblies to fry the bulb. Meanwhile, GM continues to replace the assemblies with the same defective parts.Continue reading article "Water in SRX Headlights"
What SRX Owners Complain About
Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.
- water in lights in the 2010 SRX
- poor headlight visibility in the 2014 SRX
- seal on headlight lets moisture in and lights go out in the 2011 SRX
- low beams very dim in the 2012 SRX
- headlights not working properly in the 2010 SRX
What Breaks the Most
SRX Key Numbers
According to the plaintiffs, GM refuses to extend the warranties and shifts the burden of paying for repairs onto SRX owners. The automaker did issue a customer satisfaction campaign (10043330-5822), but it applied to 2010 Cadillac SRX owners only.
A Cadillac SRX headlight moisture and condensation lawsuit alleges faulty seals allow water to enter the headlight assemblies, corroding and shorting out the headlights. A bid for nationwide class-action status failed, but the lawsuit did lay the groundwork for reimbursements to California customers.
The plaintiffs in this case say GM included warranty codes in their service bulletins to assist technicians with repair procedures. If they won’t issue a recall to permanently fix the problem, the lawsuit would like to see a reimbursement program for customers who have or will pay for repairs related to the CUE systems.
During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle’s CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch.
Stop me if you've heard this one before.
2010-2015 SRX owners are tired of moisture leaking in through faulty seals and burning out their overly expensive bulbs. Following in the footsteps of a Missouri lawsuit earlier this month, a new lawsuit has been filed in Michigan asking for the same reimbursements offered to owners in Florida and California.keep reading article "Michigan Residents Become the Next in Line to File A SRX Headlight Moisture Lawsuit"
A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs.
The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.keep reading article "Another Lawsuit Wants GM to Address the Cracked and Delaminated CUE Screens"
A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate.
The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.keep reading article "Cracked and Unresponsive, Lawsuit Says GM Needs to Do Something About Busted CUE Screens"
A new lawsuit has popped up as SRX owners across the country continue to have mositure problems with their headlights.
Earlier this year Cadillac offered to reimburse expenses related to the problem for owners in Florida and California, but attempts to nationalize the lawsuit were shot down. This latest lawsuit, filed in Missouri, is another sign of how widespread this problem is.keep reading article "A New SRX Headlight Moisture Lawsuit Has Been Filed in Missouri"
A headlight lawsuit has been settled for owners of the 2010-2015 SRX that live in Florida or California.
Residents of those states will be reimbursed for out-of-pocket expenses related to moisture getting into the headlight assembly, including bulb replacements, up to $1,600 per replacement. GM will also reimburse owners for a new moisture analysis performed by certified Cadillac technicians.keep reading article "SRX Owners in Certain States Will Get Some Financial Relief for Headlight Repairs"
Attempts to file a nationwide class-action for headlight moisture problems in the SRX have failed
, but the case will move forward for California residents. The lawsuit alleges that GM knew about the faulty seals before selling the cars to consumers. The nationwide case was shot down by the judge who said the Manguson-Moss claim is specific to goods sold in California.keep reading article "National Class-Action for SRX Headlight Moisture Lawsuit Shot Down, Case Continues in CA"
Water collecting in your SRX headlight? You're not alone.
A proposed class-action lawsuit in California says moisture can accumulate through defective headlight seals in the 2010-2015 SRX. The problem reduces visibility and makes nighttime driving more dangerous. The problem can end up costing owners thousands of dollars as the water will cause the epxensive bulbs to repeatedly fail.
It'd be nice to see Cadillac do the right thing here ... you know, without the threat of legal action.keep reading article "Cadillac SRX Lawsuit Concerned About Water Getting into Headlight Assemblies"
Other Cadillac Models
- Cadillac ATS
- Cadillac ATS-V
- Cadillac Allante
- Cadillac Brougham
- Cadillac CT4
- Cadillac CT5
- Cadillac CT6
- Cadillac CT6-V
- Cadillac CTS
- Cadillac CTS-V
- Cadillac Catera
- Cadillac DTS
- Cadillac DeVille
- Cadillac ELR
- Cadillac Eldorado
- Cadillac Escalade
- Cadillac Escalade EXT
- Cadillac Escalade Hybrid
- Cadillac Fleetwood
- Cadillac SRX
- Cadillac STS
- Cadillac SeVille
- Cadillac XLR
- Cadillac XT4
- Cadillac XT5
- Cadillac XT6
- Cadillac XTS