What's Wrong with the Cadillac SRX?

Owners of this CUV have sent in 393 complaints, mostly about lights problems, followed by the accessories - interior and engine issues. It's overall PainRank™ of 19.49 ranks 25th in reliability out of 25 Cadillac models.

Watch Out For These Problems

  • CUE Screen Cracked

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface. 

    Last updated on

  • SRX Water in Headlights

    There's enough water accumulating inside 2010-2015 SRX headlight assemblies to fry the bulb. Meanwhile, GM continues to replace the assemblies with the same defective parts. 

    Last updated on

  • Service StabiliTrak Light Comes On

    There's an issue in many GM vehicles where the Service StabiliTrak warning light will turn on and off. Not only does this mean the stability control system isn't working, but some owners say it comes along with reduced engine power and a je... 

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  • SRX Rollaway Danger

    Certain 2010-11 Cadillac SRX vehicles have a problem where the shifter may disengage from the transmission because the cable connecting the two components was installed improperly. 

    Last updated on

The Most Common SRX Complaints

These are the worst complaints — weighing repair cost, failure mileage & other factors. The red bar shows what percentage this problems represents for the vehicle's overall complaints. Why 7? Because showing more just get depressing.

  Count Avg. Mileage Cost
28 76,008 $1,632
20 47,449 $548
17 76,863 $1,860
14 88,132 $267
12 54,536 $1,000
11 43,669 N/A
8 98,636 $2,269

Complaints by Year

Complaints
2010 88
2011 60
2012 51
2013 37
2004 36
2014 36
2015 20
2007 19
2006 16
2005 11
2008 9
2016 8
2009 2

SRX Generations

Generations are groups of model years where the vehicles are continuously produced, using similar engineering and shared features. Generation data isn't always cut-and-dry and is often different for different countries. When in doubt, we use North American generation data.

  1. 2nd Generation SRX (2010—2017)

    This generation ranks 37th in reliability out of 37 generations.

    Active Years

  2. 1st Generation SRX (2004—2009)

    This generation ranks 34th in reliability out of 37 generations.

    Active Years

SRX in the News

2019

  • Class-Action Wants GM to Take Action on Delaminated CUE Screens

    carcomplaints.com

    A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.

    Published in #lawsuit on

  • A New SRX Headlight Moisture Lawsuit Has Been Filed in Missouri

    carcomplaints.com

    A new lawsuit has popped up as SRX owners across the country continue to have mositure problems with their headlights. Earlier this year Cadillac offered to reimburse expenses related to the problem for owners in Florida and California, but attempts to nationalize the lawsuit were shot down. This latest lawsuit, filed in Missouri, is another sign of how widespread this problem is.

    Published in #lawsuit on

  • SRX Owners in Certain States Will Get Some Financial Relief for Headlight Repairs

    carcomplaints.com

    A headlight lawsuit has been settled for owners of the 2010-2015 SRX that live in Florida or California. Residents of those states will be reimbursed for out-of-pocket expenses related to moisture getting into the headlight assembly, including bulb replacements, up to $1,600 per replacement. GM will also reimburse owners for a new moisture analysis performed by certified Cadillac technicians.

    Published in #lawsuit on

2018

2017

Recalls, Investigations, and Technical Service Bulletins

SRX Recalls

There are 22 SRX recalls and the following years are involved in the most campaigns.

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Complaints
2004 7
2011 6
2010 5
2013 4
2005 3
2006 3
2012 2
2015 2
2007 1
2014 1

SRX Investigations

There are 3 SRX investigations and the following years are involved in the most.

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Complaints
2004 2
2005 2
2006 1
2007 1

SRX TSBs

There are 1954 SRX TSBs and the following years are involved in the most.

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Complaints
2013 1278
2014 994
2012 980
2011 964
2010 941
2015 828
2009 712
2008 666
2007 606
2016 489
2006 477
2004 472
2005 421