Cracked and Unresponsive, Lawsuit Says GM Needs to Do Something About Busted CUE Screens

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#lawsuit #infotainment #interior
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carcomplaints.com
An overhead view of a parking lot with cars neatly lined up inside parking spaces.

A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.

Related Problem Delaminated CUE Screens

The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.

Spider cracks and haze make the CUE screen hard to read

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