What's Wrong with the Cadillac Escalade?

Owners of this SUV have sent in 64 complaints, mostly about electrical problems, followed by the engine and accessories - exterior issues. It's overall PainRank™ of 2.4 ranks 15th in reliability out of 25 Cadillac models.

Watch Out For These Problems

  • CUE Screen Cracked

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface. 

    Last updated on

  • A/C Condenser Leaking

    GM used leaky air conditioners that buckle under pressure in many 2014-2017 trucks and SUVs. Whether it's busted hoses or leaky condensors, thousands of GM owners are showing up to work with sweat stains down their back. It's such a widespr... 

    Last updated on

  • Service StabiliTrak Light Comes On

    There's an issue in many GM vehicles where the Service StabiliTrak warning light will turn on and off. Not only does this mean the stability control system isn't working, but some owners say it comes along with reduced engine power and a je... 

    Last updated on

  • Cadillac Vehicles with Takata Airbags

    Parts supplier, Takata, manufactured defective, shrapnel-hurling airbag inflators that need to be recalled. The issue affects 34 million+ vehicles spread out across 24 brands, making it one of the largest (and most dangerous) recalls in aut... 

    Last updated on

The Most Common Escalade Complaints

These are the worst complaints — weighing repair cost, failure mileage & other factors. The red bar shows what percentage this problems represents for the vehicle's overall complaints. Why 7? Because showing more just get depressing.

  Count Avg. Mileage Cost
5 66,660 $80
3 49,319 $364
2 2,100 N/A
2 121,900 $1,700
2 73,500 $400
2 194,750 $985
2 32,175 N/A

Escalade Generations

Generations are groups of model years where the vehicles are continuously produced, using similar engineering and shared features. Generation data isn't always cut-and-dry and is often different for different countries. When in doubt, we use North American generation data.

  1. 4th Generation Escalade (2015—2019)

    This generation ranks 17th in reliability out of 37 generations.

    • PainRank™ 2.34
    • Complaints 12

    Active Years

  2. 3rd Generation Escalade (2007—2014)

    This generation ranks 19th in reliability out of 37 generations.

    • PainRank™ 2.60
    • Complaints 31

    Active Years

  3. 2nd Generation Escalade (2002—2006)

    This generation ranks 21st in reliability out of 37 generations.

    • PainRank™ 1.73
    • Complaints 15

    Active Years

  4. 1st Generation Escalade (1999—2000)

    This generation ranks 20th in reliability out of 37 generations.

    • PainRank™ 1.66
    • Complaints 6

    Active Years

Escalade in the News

2019

  • Class-Action Wants GM to Take Action on Delaminated CUE Screens

    carcomplaints.com

    A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.

    Published in #lawsuit on

2018

2016

  • Escalade Part of GM's Massive Airbag Recall

    carcomplaints.com

    Software errors have been found to disable the front airbags and seatbelt pretensions after "certain driving conditions." GM won't say what those conditions are, but they did say there’s been at least one death related to the bug. “GM opened an investigation into the issue in June and contacted Delphi, the supplier of the sensing and diagnostic module. The automaker gathered additional electronic data recorder records from other incidents where the same crash symptoms occurred.” After three days of road tests in September 2016, GM ordered the recall. The affected Buick vehicles include the Encore and LaCrosse.

    Published in #recall on

  • Dangerous Steering Recall for the Escalade

    carcomplaints.com

    GM is recalling nearly 4,800 new trucks and SUVs, and telling their owners to stop driving until their front upper control arms can be repaired. According to GM The faulty weld can cause the control arm to change shape and eventually separate" so if you own a 2016 Cadillac Escalade or Escalade ESV you should contact your local dealership right away. While you're on the phone, ask them about getting a tow for repairs and how to get a loaner vehicle in the meantime. GM said they'll send out a "please stop driving" notice in May 2016, and then a second notice when the recall actually begins.

    Published in #recall on

Recalls, Investigations, and Technical Service Bulletins

Escalade Recalls

There are 30 Escalade recalls and the following years are involved in the most campaigns.

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Complaints
2003 6
2015 6
1999 5
2000 4
2004 4
2005 4
2011 4
2002 3
2016 3
2009 2
2007 2
2006 2
2013 2
2008 2
2012 1
2014 1
2017 1

Escalade Investigations

There are 8 Escalade investigations and the following years are involved in the most.

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Complaints
1999 4
2000 3
2002 3
2007 2
2008 2
2003 1
2014 1
2015 1
2016 1

Escalade TSBs

There are 2934 Escalade TSBs and the following years are involved in the most.

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Complaints
2015 1448
2013 1004
2011 987
2012 968
2010 951
2009 904
2007 857
2008 841
2016 834
2014 810
2004 587
2003 581
2006 565
2017 543
2005 531
2002 461
2018 258
2000 229
1999 85
2019 25