A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs. The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.
Watch Out For These Problems
The Most Common Escalade Complaints
These are the worst complaints — weighing repair cost, failure mileage & other factors. The red bar shows what percentage this problems represents for the vehicle's overall complaints. Why 7? Because showing more just get depressing.
|door handles break off easily in the 2007 Escalade||5||66,660||$80|
|moisture in lights, no head lights in the 2008 Escalade||3||49,319||$364|
|transmission failure in the 2016 Escalade||2||2,100||N/A|
|electrical short that is undetectable in the 2002 Escalade||2||121,900||$1,700|
|poor rims/tires lose air in the 2010 Escalade||2||73,500||$400|
|died while driving in the 2007 Escalade||2||194,750||$985|
|door handle broken in the 2008 Escalade||2||32,175||N/A|
Complaints by Topic
|accessories - exterior||8|
|accessories - interior||7|
|wheels / hubs||4|
|body / paint||3|
|windows / windshield||2|
|AC / heater||1|
|seat belts / air bags||1|
4th Generation Escalade (2015—2019)
This generation ranks 17th in reliability out of 37 generations.
3rd Generation Escalade (2007—2014)
This generation ranks 19th in reliability out of 37 generations.
2nd Generation Escalade (2002—2006)
This generation ranks 21st in reliability out of 37 generations.
1st Generation Escalade (1999—2000)
This generation ranks 20th in reliability out of 37 generations.
Escalade in the News
A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.
A lawsuit says a failed vacuum pump in GM’s brake boosters can make the brake pedal extremely hard to push, leading to longer stopping distances and accidents. While investigating a rear-end collision involving the lead plaintiff ”GM told her she should read the manual to understand how the brakes worked.” Nothing says “we value our customers” like accusing them of not knowing how brakes work. GM promised to fix the plaintiff’s bumper in exchange for confidentiality. Obviously this didn’t go over well.
Low voltage is temporarily disabling the power steering in more than 1 million GM trucks and SUVs, prompting a massive recall for the 2015 model year. It's a near carbon-copy recall to one made in August 2017. The major difference? It was 2014 model year. Is anyone staffing the shoulda seen that coming department over at GM?
Software errors have been found to disable the front airbags and seatbelt pretensions after "certain driving conditions." GM won't say what those conditions are, but they did say there’s been at least one death related to the bug. “GM opened an investigation into the issue in June and contacted Delphi, the supplier of the sensing and diagnostic module. The automaker gathered additional electronic data recorder records from other incidents where the same crash symptoms occurred.” After three days of road tests in September 2016, GM ordered the recall. The affected Buick vehicles include the Encore and LaCrosse.
GM is recalling nearly 4,800 new trucks and SUVs, and telling their owners to stop driving until their front upper control arms can be repaired. According to GM The faulty weld can cause the control arm to change shape and eventually separate" so if you own a 2016 Cadillac Escalade or Escalade ESV you should contact your local dealership right away. While you're on the phone, ask them about getting a tow for repairs and how to get a loaner vehicle in the meantime. GM said they'll send out a "please stop driving" notice in May 2016, and then a second notice when the recall actually begins.
There are 30 Escalade recalls and the following years are involved in the most campaigns.Skip this section
There are 8 Escalade investigations and the following years are involved in the most.Skip this section
There are 2934 Escalade TSBs and the following years are involved in the most.Skip this section