ELR owners have made 1 complaint over 4 model years. It ranks 3rd in reliability out of 22 eligible Cadillac models.
Our reliability rank is based on our PainRank™ system. A higher number means you can expect more significant problems. The average Cadillac score is 3.36 while the ELR comes in at 0.14.
We've pulled together a list of the problems ELR owners.
The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.
We know there's more problems than this. Let us know which one you'd like to see us cover next.
Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.
Generations are groups of model years where few, if any, changes were made to the vehicle which means their model years tend to break in similar ways. The ELR has 1 generation available in North American markets.
Running tally of owner grievances filed to CarComplaints.com.
Documenting the process of troubleshooting common problems.
Time-sensitive, free repairs for widespread safety problems.
The ELR has been named as a class vehicle in the following lawsuits.
The plaintiffs in this case say GM included warranty codes in their service bulletins to assist technicians with repair procedures. If they won’t issue a recall to permanently fix the problem, the lawsuit would like to see a reimbursement program for customers who have or will pay for repairs related to the CUE systems.
During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle’s CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch.
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The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.
keep readingThe screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.
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