The ELR ranks 3rd in reliability out of 27 Cadillac models. Its overall PainRank™ of 0.14 is based on relative complaint analysis from 1 owner complaint sent to CarComplaints.com over 4 model years.
We've pulled together a list of the most widespread problems that ELR owners have to deal with.
The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.
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Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.
Generations are groups of model years where few, if any, changes were made to the vehicle which means their model years tend to break in similar ways. The ELR has 1 generation available in North American markets.
Running tally of owner grievances filed to CarComplaints.com.
Documenting the process of troubleshooting common problems.
Time-sensitive, free repairs for widespread safety problems.
A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs. The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.
A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.