The Most Common ELR Problem

We've pulled together a list of the problems ELR owners.

  1. Delaminated CUE Screens

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.

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  2. What Are We Missing?

    We know there's more problems than this. Let us know which one you'd like to see us cover next.

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What ELR Owners Complain About

Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.

Worst Issues

What Breaks

Years to Avoid

ELR Generations

Generations are groups of model years where few, if any, changes were made to the vehicle which means their model years tend to break in similar ways. The ELR has 1 generation available in North American markets.

  1. 1st Generation ELR

    Years
    2014–2017
    Reliability
    5th of 35
    PainRank
    0.14
    Complaints
    1
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ELR Key Numbers

  1. 1 complaint

    Running tally of owner grievances filed to CarComplaints.com.

  2. 1,306 service bulletins

    Documenting the process of troubleshooting common problems.

  3. 2 recall campaigns

    Time-sensitive, free repairs for widespread safety problems.

Recent Relevant Lawsuits

The ELR has been named as a class vehicle in the following lawsuits.

  • Goldstein, et al., v. General Motors LLC.

    The plaintiffs in this case say GM included warranty codes in their service bulletins to assist technicians with repair procedures. If they won’t issue a recall to permanently fix the problem, the lawsuit would like to see a reimbursement program for customers who have or will pay for repairs related to the CUE systems.

    Status
    pending
    Problem
    Delaminated CUE Screens
    Class Vehicles
    • 2013-2017 ATS
    • 2013-2017 SRX
    • 2013-2017 XTS
    • 2014-2017 CTS
    • 2014-2017 ELR
    • 2014-2017 Escalade
    Location
    California
  • Gruchacz, et al., v. General Motors, LLC

    During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle’s CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch.

    Status
    pending
    Problem
    Delaminated CUE Screens
    Class Vehicles
    • 2013-2017 ATS
    • 2013-2017 SRX
    • 2013-2017 XTS
    • 2014-2017 CTS
    • 2014-2017 ELR
    • 2014-2017 Escalade
    Location
    New Jersey

Recent ELR News

There's a lot of news out there, but not all of it matters. We try to boil down it to the most important bits about things that actually help you with your car problem. Interested in getting these stories in an email? Signup for free email alerts over at CarComplaints.com.

  1. A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs.

    The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.

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  2. A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate.

    The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.

    keep reading