What's Wrong with the Cadillac CTS?

Owners of this sedan have sent in 274 complaints, mostly about engine problems, followed by the transmission and accessories - exterior issues. It's overall PainRank™ of 12.02 ranks 24th in reliability out of 25 Cadillac models.

Watch Out For These Problems

  • CUE Screen Cracked

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface. 

    Last updated on

The Most Common CTS Complaints

These are the worst complaints — weighing repair cost, failure mileage & other factors. The red bar shows what percentage this problems represents for the vehicle's overall complaints. Why 7? Because showing more just get depressing.

  Count Avg. Mileage Cost
12 87,611 $764
6 98,849 N/A
5 123,000 N/A
4 61,241 $3,500
4 80,800 $856
3 82,000 $2,000
3 15,667 $555

CTS Generations

Generations are groups of model years where the vehicles are continuously produced, using similar engineering and shared features. Generation data isn't always cut-and-dry and is often different for different countries. When in doubt, we use North American generation data.

  1. 3rd Generation CTS (2014—2019)

    This generation ranks 25th in reliability out of 37 generations.

    • PainRank™ 4.69
    • Complaints 29

    Active Years

  2. 2nd Generation CTS (2008—2013)

    This generation ranks 35th in reliability out of 37 generations.

    Active Years

  3. 1st Generation CTS (2003—2007)

    This generation ranks 36th in reliability out of 37 generations.

    Active Years

CTS in the News

2019

  • Class-Action Wants GM to Take Action on Delaminated CUE Screens

    carcomplaints.com

    A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.

    Published in #lawsuit on

2016

  • Cadillac Sued Over False Safety Ratings for the CTS

    carcomplaints.com

    CTS owners should beware of falling stars. Safety stars, that is. If you bought a 2014 CTS, one of the deciding factors might have been the car's 5-star safety rating in three critical categories: frontal crash driver, frontal crash passenger, and rollover. However, GM started sending out letters to owners saying "Our bad, the window sticker was totally wrong. Here's a coupon for some free OnStar. We cool?" OK, while I'm paraphrasing their exact words, I am not making up the OnStar offer. That was the best they could come up with. Now a class-action lawsuit has been filed against General Motors for manipulating its customers. Maybe another should be filed for that terrible attempt at a bribe.

    Published in #lawsuit on

Recalls, Investigations, and Technical Service Bulletins

CTS Recalls

There are 24 CTS recalls and the following years are involved in the most campaigns.

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Complaints
2004 6
2005 6
2006 6
2007 6
2014 6
2009 5
2003 4
2010 3
2015 2
2011 2
2012 2
2013 2
2008 2
2016 1

CTS Investigations

There are 3 CTS investigations and the following years are involved in the most.

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Complaints
2005 3
2006 3
2004 2
2007 2

CTS TSBs

There are 2428 CTS TSBs and the following years are involved in the most.

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Complaints
2014 1284
2013 1015
2015 1002
2012 961
2011 959
2010 923
2009 857
2008 784
2016 715
2007 583
2017 510
2006 480
2005 428
2004 417
2003 366
2018 201
2019 3