A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs. The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.
Watch Out For These Problems
The Most Common CTS Complaints
These are the worst complaints — weighing repair cost, failure mileage & other factors. The red bar shows what percentage this problems represents for the vehicle's overall complaints. Why 7? Because showing more just get depressing.
|plastic cover for license plate light fell off in the 2003 CTS||12||87,611||$764|
|timing chain failure in the 2009 CTS||6||98,849||N/A|
|engine failure in the 2006 CTS||5||123,000||N/A|
|dead transfer case in the 2009 CTS||4||61,241||$3,500|
|plastic license plate cover fell off in the 2004 CTS||4||80,800||$856|
|timing chain broke in the 2007 CTS||3||82,000||$2,000|
|excessive tire wear in the 2003 CTS||3||15,667||$555|
Complaints by Topic
|accessories - exterior||24|
|accessories - interior||22|
|body / paint||14|
|windows / windshield||9|
|wheels / hubs||8|
|AC / heater||5|
|seat belts / air bags||3|
3rd Generation CTS (2014—2019)
This generation ranks 25th in reliability out of 37 generations.
2nd Generation CTS (2008—2013)
This generation ranks 35th in reliability out of 37 generations.
1st Generation CTS (2003—2007)
This generation ranks 36th in reliability out of 37 generations.
CTS in the News
A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.
The electric power steering may fail while driving in nearly 27,000 GM cars including the 2016-2018 Cadillac CTS and 2017 Cadillac ATS. The vehicles will revert to manual steering, but turning the car will be much more of a chore.
CTS owners should beware of falling stars. Safety stars, that is. If you bought a 2014 CTS, one of the deciding factors might have been the car's 5-star safety rating in three critical categories: frontal crash driver, frontal crash passenger, and rollover. However, GM started sending out letters to owners saying "Our bad, the window sticker was totally wrong. Here's a coupon for some free OnStar. We cool?" OK, while I'm paraphrasing their exact words, I am not making up the OnStar offer. That was the best they could come up with. Now a class-action lawsuit has been filed against General Motors for manipulating its customers. Maybe another should be filed for that terrible attempt at a bribe.
There are 24 CTS recalls and the following years are involved in the most campaigns.Skip this section
There are 3 CTS investigations and the following years are involved in the most.Skip this section