The 2 Most Common CTS Problems

We've pulled together a list of the problems CTS owners.

  1. CTS Rear Bezel Falls Off

    The earliest CTS sedans have a terrible time holding onto their rear bezels. The large plastic piece surrounds the license plate and covers the reverse lights. Chances are you've seen a CTS that's missing one. It's not a battle scar so much…

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  2. Delaminated CUE Screens

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.

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What CTS Owners Complain About

Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.

What Breaks

Years to Avoid

CTS Generations

The CTS has 3 generations, each with their own issues. Using the same PainRank™ system we've determined that you're better off avoiding the 1st generation (2003–2007).

  1. 3rd Generation CTS

    Years
    2014–2019
    Reliability
    23rd of 35
    PainRank
    2
    Complaints
    30
    Continue Front 3/4 view of a CTS
  2. 2nd Generation CTS

    Years
    2008–2013
    Reliability
    33rd of 35
    PainRank
    10.39
    Complaints
    107
    Continue Front 3/4 view of a CTS
  3. 1st Generation CTS

    Years
    2003–2007
    Reliability
    34th of 35
    PainRank
    11.47
    Complaints
    140
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CTS Key Numbers

  1. 277 complaints

    Running tally of owner grievances filed to CarComplaints.com.

  2. 2,709 service bulletins

    Documenting the process of troubleshooting common problems.

  3. 25 recall campaigns

    Time-sensitive, free repairs for widespread safety problems.

Recent Relevant Lawsuits

The CTS has been named as a class vehicle in the following lawsuits.

  • Goldstein, et al., v. General Motors LLC.

    Case Filed
    1. Case Filed

      The plaintiffs in this case say GM included warranty codes in their service bulletins to assist technicians with repair procedures. If they won’t issue a recall to permanently fix the problem, the lawsuit would like to see a reimbursement program for customers who have or will pay for repairs related to the CUE systems.

    Problem
    Delaminated CUE Screens
    Class Vehicles
    • 2013-2017 ATS
    • 2013-2017 SRX
    • 2013-2017 XTS
    • 2014-2017 CTS
    • 2014-2017 ELR
    • 2014-2017 Escalade
    Location
    California
  • Gruchacz, et al., v. General Motors, LLC

    Case Filed
    1. Case Filed

      During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle’s CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch.

    Problem
    Delaminated CUE Screens
    Class Vehicles
    • 2013-2017 ATS
    • 2013-2017 SRX
    • 2013-2017 XTS
    • 2014-2017 CTS
    • 2014-2017 ELR
    • 2014-2017 Escalade
    Location
    New Jersey

Recent CTS News

There's a lot of news out there, but not all of it matters. We try to boil down it to the most important bits about things that actually help you with your car problem. Interested in getting these stories in an email? Signup for free email alerts over at CarComplaints.com.

  1. CTS owners should beware of falling stars. Safety stars, that is.

    If you bought a 2014 CTS, one of the deciding factors might have been the car's 5-star safety rating in three critical categories: frontal crash driver, frontal crash passenger, and rollover. However, GM started sending out letters to owners saying "Our bad, the window sticker was totally wrong. Here's a coupon for some free OnStar. We cool?"

    OK, while I'm paraphrasing their exact words, I am not making up the OnStar offer. That was the best they could come up with.…

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  2. Cadillac is pretty sure your car's brakes work.

    Of course, the Titanic captain was pretty sure there weren't any icebergs in the way (and we all know how that went down).

    Luckily for you, Cadillac has decided to check the brakes as part of a recall. Specifically, they'll be examining a bracket between the brake pedal assembly and the rod that controls the brakes. If that bracket is fractured, it will break the brakes ... so to speak.…

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  3. Have you heard of a Monroney sticker?

    I can guarantee you've seen one --- it's the sticker required by law to be on all new cars sold in the US with important information like price, fuel economy and safety ratings.You just assume those things are accurate, but what happens when they're not?…

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  4. It's summertime, so you might be picking up some good vibrations from the Beach Boys (kids, ask your parents). Or, if you're a CTS owner, you might be picking up bad vibrations from the drive shaft.

    To make matters worse, that faulty rear drive shaft is causing severe enough vibrations to trigger the car's rollover sensor, deploying the roof rail airbags randomly. Oy.…

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  5. GM is recalling 19,225 Cadillac CTS vehicles from the 2013-14 model years because the wipers could stop working.

    I believe it was Socrates who said "a wiper that does not wipe is not a wiper at all." Or it could have been my Uncle Sal. Either way ... the failure will only happen after a very specific situation -- when the wipers are blocked by snow or ice while the vehicle is jump started. Given how awful last winter was I suppose that's actually pretty likely.…

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What Owners Say About Their CTS

I have never been so frustrated over a problem such as the back light panel falling away from my car. I took such great care of my CTS, Kept it in garage, only has 66,000 miles on it. Who would think a Cadillac would have had such a cheap panel. You pay for quality and you get a cheap plastic glued on part.

We were told we could no longer get the plastic replacement, but would have to have a new module installed with new back-up lights and a matching paint job on the module. We realized then that this was the correction for a design flaw and that instead of Cadillac paying for this change, as in a recall, we the car owners were stuck with this expense.