What's Wrong with the Cadillac XTS?

Owners of this sedan have sent in 40 complaints, mostly about electrical problems, followed by the accessories - interior and suspension issues. It's overall PainRank™ of 5.94 ranks 20th in reliability out of 25 Cadillac models.

Watch Out For These Problems

  • CUE Screen Cracked

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface. 

    Last updated on

  • Cadillac Vehicles with Takata Airbags

    Parts supplier, Takata, manufactured defective, shrapnel-hurling airbag inflators that need to be recalled. The issue affects 34 million+ vehicles spread out across 24 brands, making it one of the largest (and most dangerous) recalls in aut... 

    Last updated on

The Most Common XTS Complaints

These are the worst complaints — weighing repair cost, failure mileage & other factors. The red bar shows what percentage this problems represents for the vehicle's overall complaints. Why 7? Because showing more just get depressing.

  Count Avg. Mileage Cost
5 26,344 N/A
4 49,238 N/A
2 35,328 N/A
2 37,000 N/A
2 81,250 N/A
1 12,000 $1,600
1 51,000 $1,300

Complaints by Year

Complaints
2013 25
2014 6
2016 5
2018 2
2015 1
2017 1

XTS Generations

Generations are groups of model years where the vehicles are continuously produced, using similar engineering and shared features. Generation data isn't always cut-and-dry and is often different for different countries. When in doubt, we use North American generation data.

  1. 1st Generation XTS (2013—2019)

    This generation ranks 27th in reliability out of 37 generations.

    • PainRank™ 6.04
    • Complaints 40

    Active Years

XTS in the News

2019

  • Class-Action Wants GM to Take Action on Delaminated CUE Screens

    carcomplaints.com

    A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.

    Published in #lawsuit on

  • Unsecured Seat Belts Recalled in the XTS

    carcomplaints.com

    General Motors thinks 175 XTS sedans might have shipped with a seat belt that isn’t secured to the cable mounting strap. The belt buckles may be missing a very important rivet in the 2019 model year. Without the rivet, the seatbelts will be just about as useful as a necktie in a crash.

    Published in #recall on

2018

  • Excess Gas Buildup in the XTS' Brake Caliper Pistons

    carcomplaints.com

    GM says it needs to bleed the brake systems of 230,000 cars because the recalled vehicles have rear brake caliper pistons that have hydrogen gas trapped inside that could be released into the brake systems. ZF, Excess gas –– we’ve all had it and no-one likes it. The same holds true for your braking system. This problem may cause your brake pedal to feel “spongy” but it’s unclear if it affects stopping distances.

    Published in #recall on

Recalls, Investigations, and Technical Service Bulletins

XTS Recalls

There are 9 XTS recalls and the following years are involved in the most campaigns.

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Complaints
2013 5
2014 4
2015 2
2019 2
2018 1

XTS Investigations

There are 0 XTS investigations.

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Complaints

XTS TSBs

There are 1732 XTS TSBs and the following years are involved in the most.

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Complaints
2013 1346
2014 1090
2015 910
2016 576
2017 392
2018 173
2019 11