The Most Common XTS Problem

We've pulled together a list of the problems XTS owners.

  1. Delaminated CUE Screens

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.

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  2. What Are We Missing?

    We know there's more problems than this. Let us know which one you'd like to see us cover next.

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What XTS Owners Complain About

Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.

What Breaks

Years to Avoid

XTS Generations

Generations are groups of model years where few, if any, changes were made to the vehicle which means their model years tend to break in similar ways. The XTS has 1 generation available in North American markets.

  1. 1st Generation XTS

    Years
    2013–2019
    Reliability
    27th of 35
    PainRank
    2.8
    Complaints
    42
    Continue Front 3/4 view of a XTS

XTS Key Numbers

  1. 42 complaints

    Running tally of owner grievances filed to CarComplaints.com.

  2. 1,934 service bulletins

    Documenting the process of troubleshooting common problems.

  3. 9 recall campaigns

    Time-sensitive, free repairs for widespread safety problems.

Recent Relevant Lawsuits

The XTS has been named as a class vehicle in the following lawsuits.

  • Goldstein, et al., v. General Motors LLC.

    Case Filed
    1. Case Filed

      The plaintiffs in this case say GM included warranty codes in their service bulletins to assist technicians with repair procedures. If they won’t issue a recall to permanently fix the problem, the lawsuit would like to see a reimbursement program for customers who have or will pay for repairs related to the CUE systems.

    Problem
    Delaminated CUE Screens
    Class Vehicles
    • 2013-2017 ATS
    • 2013-2017 SRX
    • 2013-2017 XTS
    • 2014-2017 CTS
    • 2014-2017 ELR
    • 2014-2017 Escalade
    Location
    California
  • Gruchacz, et al., v. General Motors, LLC

    Case Filed
    1. Case Filed

      During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle’s CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch.

    Problem
    Delaminated CUE Screens
    Class Vehicles
    • 2013-2017 ATS
    • 2013-2017 SRX
    • 2013-2017 XTS
    • 2014-2017 CTS
    • 2014-2017 ELR
    • 2014-2017 Escalade
    Location
    New Jersey

Recent XTS News

There's a lot of news out there, but not all of it matters. We try to boil down it to the most important bits about things that actually help you with your car problem. Interested in getting these stories in an email? Signup for free email alerts over at CarComplaints.com.

  1. Turns out some GM cars have clingy problems with their brake pads not lifting off the rotors even after the driver takes their foot off the brake pedal.

    Sure, that's better than the brakes not working at all (silver linings and all that) but this can cause the car to suddenly stop in the middle of the road without any warning other than a few audible beeps from the forward collision avoidance system. That's very dangerous and the reason GM has issued a recall.…

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