The Most Common ATS Problem

We've pulled together a list of the problems ATS owners.

  1. Delaminated CUE Screens

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.

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  2. What Are We Missing?

    We know there's more problems than this. Let us know which one you'd like to see us cover next.

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What ATS Owners Complain About

Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.

Worst Topics

Worst Years

ATS Generations

Generations are groups of model years where few, if any, changes were made to the vehicle which means their model years tend to break in similar ways. The ATS has 1 generation available in North American markets.

  1. 1st Generation ATS

    Years
    2013–2019
    Reliability
    30th out of 35
    PainRank
    4.41
    Complaints
    52
    Continue Front 3/4 view of a ATS

ATS Key Numbers

  1. 52 complaints

    Running tally of owner grievances filed to CarComplaints.com.

  2. 2,372 service bulletins

    Documenting the process of troubleshooting common problems.

  3. 9 recall campaigns

    Time-sensitive, free repairs for widespread safety problems.

Recent ATS News

There's a lot of news out there, but not all of it matters. We try to boil down it to the most important bits about things that actually help you with your car problem. Interested in getting these stories in an email? Signup for free email alerts over at CarComplaints.com.

  1. Tagged
    #lawsuit
    Posted on
    Source
    carcomplaints.com

    A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs.

    The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.

  2. Tagged
    #lawsuit
    Posted on
    Source
    carcomplaints.com

    A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate.

    The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.

  3. Tagged
    #recall
    Posted on
    Source
    carcomplaints.com

    The days are getting shorter, the temperatures are getting colder, and it's time to fire up our car's defrosters.

    Unfortunately for 121,000 ATS owners, though, firing up their defrosters might actually start a fire. Cadillac issued a recall for the 2013-16 ATS sedans after four confirmed reports of fires from the rear defroster:

    "The defroster [overheats] due to a weak electrical connection in the module. The fires have been reported breaking out on the driver's side rear pillar where the defroster module is located."…

  4. Tagged
    #recall
    Posted on
    Source
    carcomplaints.com

    The Cadillac ATS has a super-sensitive sunroof switch (yikes, try saying that a few times fast).

    GM says the sunroof can be activated too easily and is recalling 83,000 of the sedans to replace the roof console switch trim plate. Sound familiar? The same problem was recalled earlier this year. Obviously that didn't go so well.…

  5. Tagged
    #recall
    Posted on
    Source
    carcomplaints.com

    Cadillac is pretty sure your car's brakes work.

    Of course, the Titanic captain was pretty sure there weren't any icebergs in the way (and we all know how that went down).

    Luckily for you, Cadillac has decided to check the brakes as part of a recall. Specifically, they'll be examining a bracket between the brake pedal assembly and the rod that controls the brakes. If that bracket is fractured, it will break the brakes ... so to speak.…