The Most Common ATS Problem

We've pulled together a list of the problems ATS owners.

  1. Delaminated CUE Screens

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.

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  2. What Are We Missing?

    We know there's more problems than this. Let us know which one you'd like to see us cover next.

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What ATS Owners Complain About

Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.

What Breaks

Years to Avoid

ATS Generations

Generations are groups of model years where few, if any, changes were made to the vehicle which means their model years tend to break in similar ways. The ATS has 1 generation available in North American markets.

  1. 1st Generation ATS

    Years
    2013–2019
    Reliability
    30th of 35
    PainRank
    4.41
    Complaints
    52
    Continue Front 3/4 view of a ATS

ATS Key Numbers

  1. 52 complaints

    Running tally of owner grievances filed to CarComplaints.com.

  2. 2,372 service bulletins

    Documenting the process of troubleshooting common problems.

  3. 9 recall campaigns

    Time-sensitive, free repairs for widespread safety problems.

Recent Relevant Lawsuits

The ATS has been named as a class vehicle in the following lawsuits.

  • Goldstein, et al., v. General Motors LLC.

    Case Filed
    1. Case Filed

      The plaintiffs in this case say GM included warranty codes in their service bulletins to assist technicians with repair procedures. If they won’t issue a recall to permanently fix the problem, the lawsuit would like to see a reimbursement program for customers who have or will pay for repairs related to the CUE systems.

    Problem
    Delaminated CUE Screens
    Class Vehicles
    • 2013-2017 ATS
    • 2013-2017 SRX
    • 2013-2017 XTS
    • 2014-2017 CTS
    • 2014-2017 ELR
    • 2014-2017 Escalade
    Location
    California
  • Gruchacz, et al., v. General Motors, LLC

    Case Filed
    1. Case Filed

      During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle’s CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch.

    Problem
    Delaminated CUE Screens
    Class Vehicles
    • 2013-2017 ATS
    • 2013-2017 SRX
    • 2013-2017 XTS
    • 2014-2017 CTS
    • 2014-2017 ELR
    • 2014-2017 Escalade
    Location
    New Jersey

Recent ATS News

There's a lot of news out there, but not all of it matters. We try to boil down it to the most important bits about things that actually help you with your car problem. Interested in getting these stories in an email? Signup for free email alerts over at CarComplaints.com.

  1. A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs.

    The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.

    keep reading
  2. A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate.

    The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.

    keep reading
  3. The days are getting shorter, the temperatures are getting colder, and it's time to fire up our car's defrosters.

    Unfortunately for 121,000 ATS owners, though, firing up their defrosters might actually start a fire. Cadillac issued a recall for the 2013-16 ATS sedans after four confirmed reports of fires from the rear defroster:

    "The defroster [overheats] due to a weak electrical connection in the module. The fires have been reported breaking out on the driver's side rear pillar where the defroster module is located."…

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  4. The Cadillac ATS has a super-sensitive sunroof switch (yikes, try saying that a few times fast).

    GM says the sunroof can be activated too easily and is recalling 83,000 of the sedans to replace the roof console switch trim plate. Sound familiar? The same problem was recalled earlier this year. Obviously that didn't go so well.…

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  5. Cadillac is pretty sure your car's brakes work.

    Of course, the Titanic captain was pretty sure there weren't any icebergs in the way (and we all know how that went down).

    Luckily for you, Cadillac has decided to check the brakes as part of a recall. Specifically, they'll be examining a bracket between the brake pedal assembly and the rod that controls the brakes. If that bracket is fractured, it will break the brakes ... so to speak.…

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