ATS owners have made 52 complaints over 7 model years. It ranks 19th in reliability out of 22 eligible Cadillac models.
Our reliability rank is based on our PainRank™ system. A higher number means you can expect more significant problems. The average Cadillac score is 3.36 while the ATS comes in at 7.35.
We've pulled together a list of the problems ATS owners.
The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.
We know there's more problems than this. Let us know which one you'd like to see us cover next.
Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.
Generations are groups of model years where few, if any, changes were made to the vehicle which means their model years tend to break in similar ways. The ATS has 1 generation available in North American markets.
Running tally of owner grievances filed to CarComplaints.com.
Documenting the process of troubleshooting common problems.
Time-sensitive, free repairs for widespread safety problems.
The ATS has been named as a class vehicle in the following lawsuits.
The plaintiffs in this case say GM included warranty codes in their service bulletins to assist technicians with repair procedures. If they won’t issue a recall to permanently fix the problem, the lawsuit would like to see a reimbursement program for customers who have or will pay for repairs related to the CUE systems.
During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle’s CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch.
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The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.
keep readingThe screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.
keep readingUnfortunately for 121,000 ATS owners, though, firing up their defrosters might actually start a fire. Cadillac issued a recall for the 2013-16 ATS sedans after four confirmed reports of fires from the rear defroster:
"The defroster [overheats] due to a weak electrical connection in the module. The fires have been reported breaking out on the driver's side rear pillar where the defroster module is located."…
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GM says the sunroof can be activated too easily and is recalling 83,000 of the sedans to replace the roof console switch trim plate. Sound familiar? The same problem was recalled earlier this year. Obviously that didn't go so well.…
keep readingOf course, the Titanic captain was pretty sure there weren't any icebergs in the way (and we all know how that went down).
Luckily for you, Cadillac has decided to check the brakes as part of a recall. Specifically, they'll be examining a bracket between the brake pedal assembly and the rod that controls the brakes. If that bracket is fractured, it will break the brakes ... so to speak.…
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