Owners of this coupe|sedan have sent in 49 complaints, mostly about engine problems, followed by the accessories - interior and transmission issues. It's overall PainRank™ of 6.77 ranks 21st in reliability out of 25 Cadillac models.
The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.
According to owner complaint data over at CarComplaints.com.
These are the worst complaints — weighing repair cost, failure mileage & other factors. The red bar shows what percentage this problems represents for the vehicle's overall complaints. Why 7? Because showing more just get depressing.
| Count | Avg. Mileage | Cost | |
|---|---|---|---|
| transmission shaking in the 2016 ATS | 4 | 12,448 | N/A |
| exhaust fumes from other vehicles entering cabin in the 2014 ATS | 2 | 5,325 | N/A |
| shaky in the 2014 ATS | 2 | 6,088 | N/A |
| engine failure in the 2013 ATS | 2 | 17,000 | N/A |
| radio stops working in the 2014 ATS | 2 | 46,000 | N/A |
| died while driving in the 2013 ATS | 2 | 83,250 | N/A |
| discoloration of rims in the 2016 ATS | 1 | 4,000 | $700 |
| Complaints | |
|---|---|
| engine | 11 |
| accessories - interior | 8 |
| transmission | 5 |
| AC / heater | 5 |
| steering | 5 |
| wheels / hubs | 3 |
Generations are groups of model years where the vehicles are continuously produced, using similar engineering and shared features. Generation data isn't always cut-and-dry and is often different for different countries. When in doubt, we use North American generation data.
This generation ranks 31st in reliability out of 37 generations.
A second class-action lawsuit has been filed demanding General Motors take action to fix or reimburse owners related to CUE system repairs. The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.
A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.
The electric power steering may fail while driving in nearly 27,000 GM cars including the 2016-2018 Cadillac CTS and 2017 Cadillac ATS. The vehicles will revert to manual steering, but turning the car will be much more of a chore.