What's Wrong with the 2nd Generation SRX?

Front 3/4 view of a Cadillac SRX

The 2nd generation SRX spans the 2010 to 2017 model years.

It has accumulated 327 owner complaints over those year and ranks dead last in reliability out of 35 eligible Cadillac generations.

Our reliability rank is based on our PainRank™ system. A higher number means you can expect more significant problems. The average Cadillac score is 2.26 while this generation comes in at 14.81.

Compare With Other SRX Generations

The Worst 2010-2017 SRX Problems

  1. Delaminated CUE Screens

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.

    Continue

  2. SRX Rollaway Problems

    Certain 2010-11 Cadillac SRX vehicles have a problem where the shifter may disengage from the transmission because the cable connecting the two components was installed improperly.

    Continue

  3. Water in SRX Headlights

    There's enough water accumulating inside 2010-2015 SRX headlight assemblies to fry the bulb. Meanwhile, GM continues to replace the assemblies with the same defective parts.

    Continue

What Owners Complain About

Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.

Worst Issues

Worst Topics

Worst Years

2nd Generation SRX Key Numbers

  1. 7 model years

    Grouping all models by their year can reveal some baddies.

  2. 327 complaints

    Running tally of owner grievances filed to CarComplaints.com.

  3. 35th in reliability

    Overall reliability rank out of 35 eligible generations.

Recent 2nd Generation SRX News

There's a lot of news out there, but not all of it matters. We try to boil down it to the most important bits about things that actually help you with your car problem. Interested in getting these stories in an email? Signup for free email alerts over at CarComplaints.com.

  1. Tagged
    #lawsuit
    Posted on
    Source
    carcomplaints.com

    Stop me if you've heard this one before.

    2010-2015 SRX owners are tired of moisture leaking in through faulty seals and burning out their overly expensive bulbs. Following in the footsteps of a Missouri lawsuit earlier this month, a new lawsuit has been filed in Michigan asking for the same reimbursements offered to owners in Florida and California.

  2. Tagged
    #lawsuit
    Posted on
    Source
    carcomplaints.com

    A new lawsuit has popped up as SRX owners across the country continue to have mositure problems with their headlights.

    Earlier this year Cadillac offered to reimburse expenses related to the problem for owners in Florida and California, but attempts to nationalize the lawsuit were shot down. This latest lawsuit, filed in Missouri, is another sign of how widespread this problem is.

  3. Tagged
    #lawsuit
    Posted on
    Source
    carcomplaints.com

    A headlight lawsuit has been settled for owners of the 2010-2015 SRX that live in Florida or California.

    Residents of those states will be reimbursed for out-of-pocket expenses related to moisture getting into the headlight assembly, including bulb replacements, up to $1,600 per replacement. GM will also reimburse owners for a new moisture analysis performed by certified Cadillac technicians.

  5. Tagged
    #lawsuit
    Posted on
    Source
    carcomplaints.com

    Attempts to file a nationwide class-action for headlight moisture problems in the SRX have failed

    , but the case will move forward for California residents. The lawsuit alleges that GM knew about the faulty seals before selling the cars to consumers. The nationwide case was shot down by the judge who said the Manguson-Moss claim is specific to goods sold in California.

  6. Tagged
    #lawsuit
    Posted on
    Source
    carcomplaints.com

    Water collecting in your SRX headlight? You're not alone.

    A proposed class-action lawsuit in California says moisture can accumulate through defective headlight seals in the 2010-2015 SRX. The problem reduces visibility and makes nighttime driving more dangerous. The problem can end up costing owners thousands of dollars as the water will cause the epxensive bulbs to repeatedly fail.

    It'd be nice to see Cadillac do the right thing here ... you know, without the threat of legal action.

  7. Tagged
    #news
    Posted on
    Source
    carcomplaints.com

    Some GM vehicles have a rear hatch with a nasty habit of dropping on your head.

    It's no gentle drop either, owners have been complaining that the gas strut rods can fail allowing the lift-gate to give way to gravity and drop on your head like an apple -- a really, really, heavy apple. Thanks a lot, Newton.…

  8. Tagged
    #recall
    Posted on
    Source
    carcomplaints.com

    GM says over 3,100 SRXs might have been built with the wrong driver's seat track bracket.

    Taking a sharp turn, making an unexpected stop or a crash could cause the seat to detach and make a mess of the driver. That's a problem.…

  9. Tagged
    #recall
    Posted on
    Source
    carcomplaints.com

    General Motors is in the news again with a recall of another 733,000 vehicles

    , 5 golden rings, 1 partridge in a pear tree and who knows what else at this point... it's hard to keep track of it all. Luckily, you don't have to because you signed up for our free alerts! Smart move, folks -- here's a breakdown of what you need to know:…

  10. Tagged
    #recall
    Posted on
    Source
    carcomplaints.com

    The 2013 Cadillac SRX is being recalled because of an acceleration lag of 3 to 4 seconds.

    I'm sure that goes over great with your fellow commuters when driving to work. Faulty programming in the transmission control module (TCM) is making your car so slow to respond to the gas pedal that even turtles on benadryl are saying "dude, hurry up". To be fair, conditions have to be just right for the lag to occur.…