Certain 2010-11 Cadillac SRX vehicles have a problem where the shifter may disengage from the transmission because the cable connecting the two components was installed improperly.
Once that cable falls out of its bracket, one of two scenarios would occur. If the car's transmission was already in park, you're stuck because even though you move the shifter into reverse, nothing actually engages the transmission. This isn't the worst thing in the world if it happens at home, think of it as your "get out of work" free card.
The other, more dangerous, scenario is when the transmission is already in gear and you park the vehicle on a hill. Or so you think. Even if the shifter indicates "parked", your vehicle will start rolling down the hill as soon as you take your foot off the brake. Surprise! Just another reason to always use your parking brake.
Either way, GM plans to notify owners starting in January 2012. As part of the recall, authorized dealers will ensure the transmission cable is properly seated and you can rest assured that your shifter will give you the power to control your transmission once again.
Actions You Can Take
To find out if your car is one of the 8,789 recalled vehicles, give Cadillac a call at 1-866-982-2339 and reference GM Safety Recall #11348. You may also want to have your VIN handy.
This step is crucial, don't just complain on forums! The sites below will actively manage your complaints and turn them into useful statistics. Both CarComplaints.com and the CAS will report dangerous trends to the authorities and are often called upon by law firms for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.
Step 1: File Your Complaint at CarComplaints.com
CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases. Add a Complaint
Step 2: Notify the Center for Auto Safety
The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. Notify the CAS
Step 3: Report a Safety Concern to NHTSA
The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues. Report to NHTSA